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You're only as good as the people around you

All our employees value customer service, teamwork, and collaboration. Dedicated to serving the people in our communities, our staff are always at the top of their game. As a result, we take immense pride in everything we do at Realty Resources Management.



Joe and Linda Cloutier have been visionaries in the affordable housing world for decades, developing their first affordable housing community in 1976. Since then, Joe and Linda have continued to develop numerous low-income housing communities through HUD, Rural Development, and Low Income Housing Tax Credit ("LIHTC") programs. Joe’s primary interests include expanding his energy business RE-GEN while also applying those concepts to existing and future affordable housing projects.


Chief Executive Officer

Heather joined Realty Resources Management as a part-time Administrative Assistance in January of 2015. Shortly thereafter, in July of 2015, she was promoted to Site Manager for a newly acquired property, which included overseeing the rehabilitation of the property. Heather was quick to learn all aspects of property management, including budgeting, administration, personnel and tenant/resident relations and was promoted to Regional Property Manager in 2016. In 2020, Heather was promoted to Director of Operations.

In June 2021, Heather was promoted to Chief Executive Officer. Heather is in charge of the day-to-day operations of Realty Resources Management and is committed to managing properties that make stakeholders proud. She employs a keen ability to work effectively with all groups and collaborates to ensure deals achieve success, no matter the structure.

Heather has a keen understanding of all affordable housing programs and is known for her problem-solving skills and for providing outstanding service to our clients and tenants. Heather holds industry certifications of Tax Credit Specialist and Certificated Occupancy Specialist.


Chief Financial Officer

Bill has worked closely with the Cloutier family since 1986, focusing on the accounting requirements of various business ventures. Having graduated from Thomas College with a Bachelor of Science in Accounting, Bill has performed various accounting services over the years for the Cloutier’s entities and business ventures. He started as staff accountant and over the years advanced to controller for various entities including Realty Resources Management, LLC.

Bill is involved in the day-to-day operations and financing of these entities, including oversight of partnership issues and banking controls. Beginning in 2000, Bill worked with Realty Resources Chartered, the development arm of Realty Resources, preparing and finalizing development and operating proformas for affordable housing projects. This required extensive negotiations and interaction with Rural Development and MaineHousing. These deals ranged from $4 to $9 million and required working with multiple funding agencies, private equity firms, and legal counsel for lenders.


Director Of Operations

Laura started her property management career in Texas managing conventional housing in 1983. In 1990, she moved back to Maine and has been managing HUD, conventional, Rural Development and LIHTC properties ever since. Laura was promoted to Director of Operations in 2021. Her experiences have armed her with in-depth knowledge of housing programs and state government, enabling Laura to effectively maneuver through the multifaceted environment of affordable housing.


Director of Occupancy

Helena joined the company in 1991 and provides oversight to the occupancy department, ensuring consistency across all projects, responding to audits and overseeing compliance. She is also responsible for all TRACS and MINC transactions and annual reporting for LIHTC, Bond and HOME programs. She is experienced and certified in most affordable housing programs, including C3P, TCS, TaCCS, certifications as a tax credit professional, STAR, COS, and COSA.


Accounting Manager

Bernard joined Realty Resources Management in March of 2021.  His prior role as a banking financial analyst, experience with financial reporting, previous background working with a Maine State Housing portfolio and most recently as the Corporate Controller of a local energy company uniquely positions him for the Accounting Manager role at Realty Resources Management.  Bernard has successfully supervised accounting teams, and the day-to-day operations that accompany this role.  Bernard oversees a diverse portfolio of affordable housing financials as well as supervises in preparation of reports for lenders, investors, regulatory agencies and owners.  In addition, Bernard is responsible for working with auditors on a variety of different levels, as well as the preparation and follow up of budgeting and financial statement reporting.  Bernard graduated from the University of Southern Maine with a Bachelor of Science degree in Business Administration and a concentration in Accounting.


Development Officer

Nichole joined the company in 2018 as an Accounting Specialist. In 2019, she was promoted to Development Officer to work closely with the development team and underwrite complicated deals of multiple funding sources. She participates in each level of the acquisition and rehabilitation/construction process: Pre-Development, Construction, and Project Close-Out. She has a Level II accounting certificate through the University of Maine at Augusta. In 2023, she has received her National Development Council's Rental Housing Development Finance Professional Certification.

Our Team: Agents



Southern Maine Region

Shannon joined Realty Resources Management in 2019 as a Site Manager for the Central Maine Portfolio. She has extensive background in management and customer service. Her attention to detail and organizational skills made her a quick study to be promoted in 2022 as Regional Property Manager. Tenants and coworkers alike, relate to her direct approach providing an effective and efficient team for the Company.  In 2023, Shannon advanced to a larger, more complicated portfolio in Southern Maine. Up for the challenge, Shannon quickly stepped up to help the company fill a difficult position in the region. Shannon oversees a portfolio of conventional, Rural Development, and LIHTC properties in Southern Maine.


Coastal Maine Region

Teresa joined the Realty Resources Management team in 2018 with an extensive background in affordable housing management. She is experienced in resident retention, inspections, capital improvements. Teresa began her property management career in 2006. She is experienced and certified in most affordable housing programs, including TCS, STAR, and COS. She oversees a portfolio of Rural Development, LIHTC and HUD properties in Coastal and Down East Maine.


New Hampshire, Massachusetts, Vermont

Before joining Realty Resources Management, Sharlene was Property Director for the Rockingham Area Community Land Trust in Springfield, Vermont. She was responsible for the management of six LIHTC projects and 17 smaller projects for the Land Trust. She has been involved in grant writing and in developing service-enriched housing programs, and is President of the Vermont Housing Managers Association. Currently, she is the Regional Property Manager for our elderly and family complexes in Massachusetts, New Hampshire, and Vermont.


Mid-Coast Maine

Gayle joined Realty Resources Management in July of 2015 as an Administrative Assistant with a background in mental health and office management. Gayle was quick to learn all aspects of property management and was promoted to Site Manager in 2019 and Regional Property Manager in 2021. Gayle oversees a portfolio of conventional, Rural Development, and LIHTC properties in Mid-Coast Maine.


Central Maine Region

Mary joined Realty Resources Management in 2023 as the Regional Property Manager for the Central Maine portfolio. Mary has a strong background in Human Resources and office management. A bright new addition to our team, Mary offers a unique, fresh outside perspective. Mary comes highly recommended from previous employers with a sharp analysis skill and sharp intuition. Mary is very passionate about her work.

Our Team: Agents
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